Chris Feenstra and Kathy Noble
Chris Feenstra and his fiancée, Kathy Noble, became the new owners of Right at Home of Greater Columbus in February 2014, and simultaneously purchased the northern Franklin County territory.
Feenstra grew up in Marysville, Ohio, and graduated with a degree in computer information systems from DeVry University in 1988. Prior to joining Right at Home, Feenstra had spent his entire career with Limited Brands, primarily with Victoria’s Secret and Bath & Body Works. He held various responsibilities ranging from computer programming to director of the IT department during his 24 years at the company.
Noble grew up in Pickerington, Ohio, and studied fashion merchandising. For 25 years of her career, Noble was responsible for merchandise planning and learning and development for various retailers, including Victoria’s Secret, which is where she met Feenstra.
How did you find out about Right at Home?
We had been researching different business opportunities for a while and centered on the in-home care industry two years ago. We looked at three businesses, but Right at Home stood out. The people who we met from the corporate office, the business model, and the support they offered really appealed to us.
Why did you choose an opportunity with Right at Home?
We both had situations in our personal life where family members could have used or did use a caregiver. Kathy’s father was ailing for a long time and there was a caregiver who came in and helped him out with his day-to-day needs. If it wasn’t for in-home care, he would have had to go to a facility and would have declined at a much faster pace. This experience made us recognize the value of a caregiver.
Chris’s grandfather could have remained independent but he went into an assisted living facility. At the time, we didn’t know this type of caregiving existed, and if we had known, he would have been able to stay in his own home for a longer period of time with the assistance of a caregiver.
What changes have you made to the business since taking over?
We’ve streamlined the operational aspects of the business and we’re working very hard to get the Right at Home name out in the community. This involves us walking into nursing homes, hospice centers and assisted living facilities to introduce ourselves. We’ve been able to sign a couple of new clients in the past six weeks of opening. Our goal is to grow our new territory and add 50 clients.
Please list any nonprofit organizations, community groups, volunteer activities, etc. you are/have been involved with:
We support the Franklin County Food Pantry and Race for the Cure, and have volunteered within the community as well as the National Ski Patrol for the past 15 years.
ABOUT RIGHT AT HOME
Founded in 1995, Right at Home offers in-home companionship and personal care and assistance to seniors and disabled adults who want to continue to live independently. Local Right at Home offices are independently owned and operated and directly employ and supervise all caregiving staff, each of whom is thoroughly screened, trained, and bonded/insured prior to entering a client’s home. Right at Home’s global office is based in Omaha, Nebraska, with more than 350 franchise locations operating in 44 states nationwide. Right at Home is on five continents and is the first U.S. in-home senior care franchise to enter Brazil and China. For more information on Right at Home, visit About Right at Home at http://www.rightathome.net/about-us or read the Right at Home caregiving blog at http://www.rightathome.net/blog. To learn more about franchise opportunities with Right at Home, visit http://www.rightathomefranchise.com.