Don Orlando, along with his wife Peggy, were ready for a career change. Looking toward an industry where they felt like they could make a positive change in their community, Don and Peggy dipped into their retirement funds to open their own Right at Home. With relatively no experience in the senior care industry, Don and Peggy Orlando have benefitted from the support of the Right at Home franchise system.
When choosing a franchise, what were the criteria you used to make your decision?
My wife and I had a friend who was already involved with Right at Home. That made the decision very easy for me to consider this franchise opportunity. My friend was already successful and he and I had the same business mindset. He had done all of the homework and I was able to see firsthand how rewarding it could be. We went out on the discovery day and after we met the Right at Home team we felt comfortable to jump into franchising.
What was appealing to you about joining a franchise system?
In this market, branding is very important. Right at Home has a very positive name in the industry. Right at Home was appealing because I knew that they would be there to guide me as I began doing things on my own. Going into an industry that I knew nothing about, their support was vital to our business. Another appealing thing about the Right at Home franchise system is the opportunity to pass the business down to our children. We want to be able to give them the option to take over the business after college.
With regard to your previous experience, what skills do you feel helped you in your business?
My wife and I are very good at relationship building. We have both been in management roles as well. In an industry such as senior care, building solid relationships is key. I am also very organized and motivated. It’s important to like challenges and enjoy finding ways to overcome the challenges that might come along as you are opening a business.
Why did you choose to enter the elder care industry?
My wife and I chose the elder care industry because we wanted to make a difference. I have had the personal experience of seeing the need for in-home care with my family members and my friends. My family could have benefitted from a service like this to aide my father. We wanted to do something where we felt that we were giving back and we knew this would be the perfect industry to do that.