Before starting his first Right at Home franchise Phil Chandler had an extensive career as an engineer. Originally from Chicago, Chandler received a bachelor’s degree in electrical engineering from the University of Iowa in 1981 and a master’s in business at Pepperdine University in 2000. After graduating, Chandler became the director of engineering for several aerospace and defense companies throughout Southern California.
How did you learn about the brand?
I’d been looking to start my own franchise for awhile now. Recently, I was looking through the Franchise Business Review site and came across an advertisement for Right at Home. After doing some research I realized that the industry had a lot of long-term growth potential and I knew I had a winner.
What attracted you to Right at Home? Did you look at any other franchises?
I looked at a number of other franchises in the same industry and no one had the depth of knowledge that Right At Home had and that really impressed me. They truly care about their customers and the business that they run.
What makes your business unique in the community?
Right at Home’s comprehensive process, from assessing the client’s needs, rigorous caregiver matching, to providing a detailed care plan, is unique. Our mission is “To improve the quality of life for those we serve”, and I look forward to doing this every day. Additionally, my background in technology means that I approach the entire industry a little bit differently. I am always on the lookout for new devices that can help a senior live independently, safely, and with dignity. We live in an age where technology solutions can complement personal care, and I am excited to see compassionate services coupled with technology helping a senior lead a more fulfilling life.
Are you involved with any charities or do any community outreach with your business?
I’m currently doing volunteer work at the Camarillo Healthcare District in their adult daycare center. The Healthcare District provides a variety of valuable services to the community, many of them for the senior population. The adult daycare program provides socialization, nutritious meals, and appropriate activities for seniors. It is a great way to give back to the community and train myself in the industry with some one-on-one time.
What challenges have you overcome to get where you are now?
Since I was new to the field, I’ve had to learn about the market. I obtained a Certified Senior Advisor credential which provides me with a broad-based knowledge of the health, social and financial issues that are important to seniors. It allows me to really know more about the senior living experience and anticipate their needs much better.
What are your expansion or development plans? What is your end goal with Right at Home?
My office covers much of Ventura County. Initially I will focus on the eastern half of the county, Simi Valley, Moorpark, and Camarillo, and then I’ll turn to the west in Oxnard and other places. It is actually a fair amount of ground to cover and I’m currently recruiting for several positions.
Do you have any other interesting hobbies or passions?
Flying has always been a passion of mine, and I feel that Santa Paula’s airport is a local treasure. I also enjoy hiking in the mountains above Ventura County. I have three daughters, two in college and one finishing high school.
ABOUT RIGHT AT HOME
Founded in 1995, Right at Home offers in-home companionship and personal care and assistance to seniors and disabled adults who want to continue to live independently. Local Right at Home offices are independently owned and operated and directly employ and supervise all caregiving staff, each of whom is thoroughly screened, trained, bonded and insured prior to entering a client’s home. Right at Home’s global office is based in Omaha, Nebraska, with franchise offices located in 42 states nationwide and throughout the world. For more information on Right at Home, visit About Right at Home at http://www.rightathome.net/about-us or read the Right at Home caregiving blog at http://www.rightathome.net/blog. To sign up for Right at Home’s free adult caregiving e-newsletter, Caring Right at Home, visit http://caringnews.com