The first time Terry saw Lisa, she was on TV. Terry, home sick from school, was watching the television game show Scrabble on the day that Lisa was competing. Years later, the two connected in person by what Lisa described as “a complete fluke.” While living in Los Angeles, Terry and Lisa shared a music teacher and ended up going out for karaoke together. Once the two started talking, Terry remembered seeing Lisa on television, and the rest was history.
Both Terry, 44, and Lisa, 46, now feel prepared to expand their market because of their extensive background experience. Terry, a self-described people person, graduated from California State University, Northridge and holds 20 years of experience in sales, marketing and networking. Lisa, who worked with the Department of Social Services for more than 15 years, graduated from University of California, Los Angeles and has prior experience with the disabled and senior communities and their care. Not to mention, the two love what they do. “This is a business, yes, but it’s a business of caring,” she said. “We have a heart for this work and just love it!”
The two owners also have had firsthand experience with caring for aging family members—Terry’s grandparents during their battle with Alzheimer’s, and Lisa’s mother after her stroke—and both know the importance of having in-home care options. They are now excited to extend their services to more people living in the Pomona territory.
How did you learn about the brand?
When looking for the right opportunity, we wanted to make sure the franchise philosophy was aligned with our core values and ethics. We also wanted to know that there was opportunity for growth and a corporate support system. Terry did a lot of research on franchises that assist adults and seniors. From there, we met with a franchise consultant to narrow our options down, and eventually, settled on Right at Home as the right fit for us. We had looked at several home care franchises, but were most impressed by Right at Home’s heart. This is a business, yes, but it’s a business of caring. We felt that Right at Home’s leadership’s core values most matched our own, and the corporate support was exceptional as well.
Why did you choose an opportunity with Right at Home?
We wanted to do something that made a difference, so Right at Home seemed like the perfect fit—almost like a calling. We chose Right at Home to assist the adults and seniors in our community. We have helped our own families and know how difficult family caregiving is—the stress, the exhaustion, the feelings of guilt. We want to provide compassionate, quality care while giving families peace of mind.
Are you involved with any charities or do any community outreach with your business?
We are members of the Rancho Cucamonga, Upland and Claremont Chambers. We will be joining others as well, now that we have acquired our new territory. We are involved with Steven’s Hope and are members of Community Senior Services’ Senior Service Alliance and Real Connections. We present at local Kiwanis, Rotary and Lions Clubs. I am on the Board of Directors for REACH Centers Inc. We are both on the Board for the Route 66 Inland Empire Chapter. I am the Chair for the Walk to End Alzheimer’s in the Inland Empire and we help facilitate an Alzheimer’s Support Group at the Claremont Club. Right at Home is a national partner for the National Parkinson’s Foundation.
What challenges have you overcome to get to where you are now?
The biggest challenge was overcoming the fear of leaving our comfort zone! We both had great jobs with great benefits and took a huge leap of faith to open this business. Also, working together as a couple has been a challenge. Sometimes it’s hard to maintain a business and a marriage at the same time, but Terry and I have the same goals ahead of us. We’re both completely immersed in what we feel in our hearts is good work. At the end of the day, no matter how much stress comes from the business, we’re helping people together.