Caregiver Recruitment and Retention | 10.1.22
Nikki Holles, VP of Human Resources at Right at Home, works with the corporate HR team who supports the franchisees and the Employee Experience team which is 100% dedicated to supporting franchisees and their office staff in regards to caregivers and office staff recruitment, retention, and engagement.
Nikki and Jen Chaney, VP of Franchise Development, cover some frequently asked questions and challenges that franchisee have when trying to hire and retain caregivers.
Learn how we set our franchisees up to thrive within the Right at Home system.
Supporting Franchisee Success | 10.25.22
Right at Home is an active supporter to Franchisees, providing owners with Business Performance Coaches to make sure their questions are answered. With thorough training, use of our proprietary dashboard, branded marketing tools and franchise networking opportunities, Right at Home wants to ensure you hit your goals. Jen Chaney, VP of Franchise Development talks with Emily Endajon, VP of Strategic Operations. Emily’s team helps drive the franchisee experience. Her department exists to help franchisees be the most profitable they can and provide resources for the franchisees. She works alongside the business performance coaches, as well as the operational excellence and compliance team. Emily has been with Right at Home for nine years.
Learn how we set our franchisees up to thrive within the Right at Home system.
Meet the Family | Bill Love
Bill Love is a franchise owner with Right at Home in Memphis, Tennessee, with over 13 years in the network. He bought his franchise in 2010, and owns two territories. Prior to buying his Right at Home franchise, Bill did not have any healthcare experience. He was in the fashion business as a buyer, VP of merchandising, and then moved to the manufacturing side for several well-known kid brands. Interestingly, Bill also ran Sean Puffy Combs kids’ brand and Master P and Little Romeo’s kids’ and men’s brands. Jessica Cornelius, Franchise Development Director at Right at Home discusses with Bill his experiences as being a Right at Home franchisee.
Learn more about his overall experience of being part of the Right at Home family!
Meet the Family | Dr. Michelle Rankine
With three territories in Texas, Dr. Michelle Rankine is an experienced and successful franchise owner with Right at Home. She has been with the Right at Home network for over nine years.
Dr. Michelle Rankine has been with the Right at Home family since September 2013, and owns three territories in Lewisville, Texas. Prior to Right at Home, Michelle was in the process of completing her PhD, working for the United States Olympic Committee as a high performance director.
Learn more from Dr. Rankine as she provides thoughts and experiences on what it is like to be a franchise owner in the Right at Home network.
Meet the Family | Claudine and Scott Dein
Claudine and Scott Dein are franchise owners who have three territories they purchase from Right at Home in Detroit, Michigan. They joined the Right at Home senior care franchise system in 2014.
Prior to Right at Home, Claudine had been on the finance side of a career in Orthopedics, and was wanting to get out of being behind a desk. She wanted to be an entrepreneur. So after 18 months of research, and having aging parents at home that needed help, Claudine, a single mom, cashed out her retirement and bought into the Right at Home franchise system with two territories. A year later, she purchased a third territory.
A couple of years after Claudine was in business, she met Scott. He was her sounding board for many, many years, and now he works the business with her after getting married about one year ago.
Learn more from the Dein’s as they provide an insider look at what it is like to be a Right at Home franchise owner.
Starting Off Right with Right at Home
Join us for a conversation with Right at Home’s Director of Operational Excellence, Shannon Mitchell. When you select Right at Home as your franchise network, our team of experts will set you up for success. They will assist and navigate you through the process… all the way from signing the agreement, to licensing, marketing, and opening the doors. Right at Home will help you learn about the business, provide comprehensive training, and let you talk with local and regional franchise owners. Right at Home wants to make sure you have a great experience; from the moment you sign the franchise agreement to getting your first client. Opening a business, even a franchise, is a lot of work. Our Right at Home team will help you work through the entire process to make sure no items fall through the cracks.
Learn how we set our franchisees up to thrive within the Right at Home system.
Executive Update with Right at Home | August 23rd, 2022
In this Executive Update, Right at Home CEO Margaret Haynes discusses the state of Right at Home, the results of our listening and visioning sessions, and how Right at Home plans to continue making an impact for years to come.
Wanting to find out the challenges and opportunities our franchises face, Right at home started with three weeks of Listening Sessions with different stakeholder groups – internal staff, franchise owners, and external partners. Thought-provoking questions are asked to each stakeholder group about the future and what do they see changing.
Discover how Right at Home plans to continue making an impact for years to come.
Executive Update with Right at Home | June 28th, 2022
Right at Home Executive Margaret Haynes, CEO provides an Executive Update with Jen Chaney, VP of Franchise Development. In this month’s conversation, Margaret discusses the state of Right at Home, along with what traits we’re looking for in a franchisee, the results of our franchisee survey from Franchise Business Review, and where she sees Right at Home in three to five years. Find out about RightFocus, the proprietary dashboard application franchise owners use to review KPIs on the health of their business.
Learn how we set our franchisees up to thrive within the Right at Home system.
Supporting Franchisees | Right at Home
Brian Curtis, Business Performance Coach, discusses how the coaches support franchisees, what their engagement looks like, and some of the tools they use to help franchisees thrive.
In addition to Curtis, who oversees the Northeast region, there are five additional coaches who each have a different region within the US. The Business Performance Coaches function as a team, and have various subject matter experience.
It’s the person you can always call, who can navigate you to an SME, work with you through issues. The Business Performance Coach wants to motivate the owners, help to set goals, and get them through any crisis. They are there to provide the tools and support needed to be successful.
Learn more on how the Business Performance Coaches helps support our franchisees to thrive within the Right at Home system.
Meet the Family | Reid Grier
Meet Right at Home franchise owner Reid Grier in Miami, FL, as he talks about his experience in the Right at Home senior care franchise network. Reid first purchased a resale and now has four territories. He chose Right at Home because he was looking for a franchise system that mainly focused on service-based businesses, and there was a low capital investment required to run the company. Learn more about his overall experience of being part of the Right at Home family!