One of the biggest takeaways Adam Bliss discovered from his research process was that operating within the framework of the Right at Home business was the the key to owner success.
Home care wasn’t on Adam Bliss’ radar for the majority of his corporate career. Having spent decades working in sales in the consumer packaged goods (CPG) space, Adam had the opportunity to travel around the country for various projects and assignments. While rewarding for him personally, Adam’s frequent travel left his wife, Kola, looking for more to do once their children got a little older.
“We were living in Minnesota at the time and my wife had decided that it was time for her to find a part-time job that would be fulfilling but also still give her the flexibility she needed to be with the kids,” Adam said. “A friend of ours was working as a caregiver in Paul Blom’s Right at Home office in the Twin Cities, and encouraged my wife to consider caregiving as an option.”
After a little more research and speaking with Paul, Kola decided to move forward with becoming a Right at Home caregiver. Within just a few weeks, she was hooked; Kola’s first client was a 92-year-old retired physician who loved to cook but was no longer able to manage himself in the kitchen. So, Kola learned his favorite recipes and was able to cook for him.
“It wasn’t long after that I found her one night sitting with a stack of books about aging and caregiving and social work,” recalled Adam. “She told me that she wanted to make this her life’s work.”
Fated for Franchise Ownership
While Kola poured all of her energy into caregiving and studying, Adam continued working in the corporate world.
“I was on an airplane and happened to come across an ad for Right at Home franchise ownership,” Adam said. “Before that I hadn’t realized that Right at Home was a franchise – I thought Paul was an independent shop. I got really excited because I had actually been looking for an opportunity to exit the corporate world and have a business of my own.”
When Adam returned from his business trip, he and Kola spoke more with Paul and the Franchise Development Team in the Right at Home corporate office to learn more about what franchise ownership would entail. A mere six months later, he and Kola had packed up their home in Minnesota and headed back to their home state of Arizona to “start a new, crazy adventure” as Right at Home franchise owners.
The Bliss family opened Right at Home South Tucson with two territories in 2014 and never looked back.
Growing a (Family) Business
With two completely undeveloped territories to build up, Adam and Kola had to wear a lot of hats in the early days of their franchise ownership.
“We were Sales and Marketing, we were Human Resources and Recruiting, we were Scheduling, we were handling Client Engagement and conducting new client intake assessments, and we were also responsible for Quality Assurance,” said Adam. “It was just the two of us, and every morning we came in early and left late. It took a lot of work, but we were really committed.”
As the business opened and started to gain momentum, the couple was able to finally hire people to help take some work off their plates. Over the course of the past decade, they’ve grown exponentially–opening two more territories, one in Sierra Vista, Arizona, and one in Henderson, Nevada–and as a result, their current roles within the business look a lot different now.
Systems for Success
One of the biggest takeaways Adam had from his research and discovery process before purchasing his Right at Home franchise was that operating within the Right at Home business framework was the key to owner success.
From marketing and brand support to operational systems, Right at Home’s corporate office provides franchise owners with all the tools and resources they need to thrive in the marketplace. When Adam and Kola opened their Right at Home, they didn’t have to start from scratch; they had an existing model for success available to them.
For those who are considering Right at Home franchise ownership themselves, Adam recommends being prepared to enter the business engaged, and remaining engaged even as you grow.
Read the full article at Franchising.com where Adam and Kola Bliss provide more information on their journey to franchise ownership and a rewarding career.
If you are interested in reading about other Right at Home franchise owners: visit us at Franchisee Interviews.
Check available territories in Arizona.
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About Right at Home
Founded in 1995, Right at Home offers in-home care to seniors and adults with disabilities who want to live independently. Most Right at Home offices are independently owned and operated, and directly employ and supervise all caregiving staff. Each caregiver is thoroughly screened, trained, and bonded/insured before entering a client’s home. Right at Home’s global office is based in Omaha, Nebraska, with more than 700 franchise locations in the U.S. and five other countries. If you are interested in learning more or in owning a Right at Home franchise, please visit us at: https://rightathomefranchise.com/ or to read more about franchise ownership, visit our blog at: https://rightathomefranchise.com/forc/
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