Meet the Family | Rosaleen Doherty
Since 2002, Rosaleen Doherty, Jay Kenney, and their daughter Gabrielle Kenney have operated four Right at Home territories across eastern Massachusetts and into Portland, Maine. They had decided, after the infamous terror attacks on 9/11, to change careers and run a business that was a part of their community. Finding the right opportunity led them to Right at Home. We hope you enjoy their interview.
The Power of Performance Groups | Daniel Bourne
Brady Schwab, Chief Growth and Strategic Operations Officer, and Daniel Bourne, Senior Business Performance Coach, discuss the concept and function of Right at Home’s performance groups, which are groups of franchise owners who meet four times a year to share best practices, solve issues, and set goals. Results have shown that performance group members outperformed the system by 3% in revenue last year, and some saw significant improvements in margins.
Learn how Right at Home sets our franchisees up to thrive within the Right at Home system.
Navigating Licensing and Government Regulations with Doug Robertson
Jen Chaney, VP of Franchise Development at Right at Home, and Doug Robertson, Senior Director of Government Affairs, discussed the complexities of government regulations and licensing in the home care industry. Doug highlighted the importance of staying current on regulations, the role of vendors in supporting franchisees, and the benefits of government contracts.
He also emphasized the need for franchisees to engage in advocacy and policy discussions to ensure the industry’s continued growth and support.
Learn more about how Right at Home sets our franchisees up to thrive within the Right at Home system.
Meet the Family | Don Orlando
Don Orlando, a Right at Home franchise owner since 2011, shared his journey in franchising. He and his wife Peggy, who is also part-owner, manage two territories north of Baltimore. Initially, they faced financial challenges but found fulfillment in their work. Their sons, initially skeptical, now want to take over the business. Don emphasized the importance of customer service, the support from the corporate office, and the satisfaction of making a significant impact on clients’ lives. He advised potential franchisees to follow the model, keep it simple, and focus on customer service.
We hope you enjoy this Franchisee interview.
Meet the Family | Vladimir Zarkhin – Newton, Massachusetts
Vladimir Zarkhin, a Right at Home franchisee in Newton, Massachusetts, has been in business for 22 years. Jenna Gonser, Franchise Development Director, talks with Vladimir about his background and what he enjoys about being a Right at Home franchisee. Before Right at Home, Zarkhin was an engineer with a master’s degree from Boston University. He entered the senior care industry for its business potential and social mission. Zarkhin values the unique challenges and victories each day brings, particularly the positive impact on clients and their families.
We hope you enjoy this Franchisee interview.
Meet the Family | Carla Shepherd, Wichita, KS & Edmond, OK
Carla Shepherd, owns Right at Home franchises in Wichita, Kansas, and Edmond, Oklahoma, with her family. She transitioned from managing an X-ray department at Saint Francis Hospital to co-owning the franchise after her sister recommended it. She values the support system provided by Right at Home, emphasizing the importance of sticking to the established programs for success. Carla also cherishes the close relationships formed between caregivers, clients, and their families.
We hope you enjoy this Franchisee interview.
Meet the Family | Josh Steiner, Lake Zurich, IL
Josh Steiner, a co-owner of a Right at Home franchise in Lake Zurich, Illinois, transitioned from a 30-year law career in Colorado to join his brother Mike. He advises new franchisees to follow corporate guidelines and attend support sessions for success. Josh appreciates the positive change in job satisfaction from litigation to helping people directly.
We hope you enjoy this Franchisee interview.
Franchisee Onboarding with Right at Home | Stacey Brown
Enjoy our latest Tuesday Talk with Jen Chaney, VP of Franchise Development, interviewed Stacey Brown, the RightStart Manager for Right at Home, about the onboarding process for new franchise owners. Stacey explains the RightStart program, Residence Week, and the initial six months of operation until they transition to a Business Coach.
Learn how Right at Home sets our franchisees up to thrive within the Right at Home system.
Meet the Family | Pete Morrissey, Gainesville, GA
Pete Morrissey, a Right at Home franchise owner for six years, discusses his journey and experiences with Melanie Amore, Franchise Development Director. Initially, Pete acquired two territories in Georgia and later added a third. With a diverse background in engineering, corporate roles, and military service, Pete chose Right at Home for its mission and franchise structure. We hope you enjoy this Franchisee interview.
Meet the Family | Brian Braggs
In this interview, Brian Braggs, a Right at Home franchise owner in Peoria, Illinois, talks with Jenna Gosner, Franchise Development Director. He shares his journey from being a combat medic in the Army and then owning a multi-therapy practice to joining Right at Home in 2021. He explains why he values Right at Home’s extensive footprint, strong franchisee base, and 30 years of home care experience. We hope you enjoy this Franchisee interview.